Debt collection service

CIFS has joined forces with the leading international collections agency, STA Graydon to provide a market-leading debt recovery service that will enable you swiftly and effectively to collect overdue accounts and enhance cash flow. With this online service youre kept fully informed of collection progress and receive management reports and account updates via the Internet.

For a demo of the on-line service please click here.

You will find full details of the cost of the STA Graydon service here and answers to the most frequently asked questions here

If you are a CIFS policyholder youll receive a 5% enhancement of policy indemnity on debts you place with STA Graydon, up to a maximum of 95% indemnity. If not, you can still use the service and benefit from CIFS specially negotiated preferential rates.

To access the service youll need to login. So to receive the necessary user name and password please register by using the link below. If youve already registered click here and youll be taken direct to the STA Graydon login page

STA Graydon is a leading global credit management services provider delivering innovative, cashflow-enhancing services. Founded in the US in 1955, the company has a network of wholly-owned offices worldwide, facilitating international debt recovery and providing an extensive range of credit management services enabling clients to maintain control over and collect their receivables in a manner that preserves customer relationships.

A member of the UK Credit Services Association, the professional body ensuring ethical practice in the collection industry. STA Graydon is also the sole US delegate to the European Collectors Association, an international confederation of commercial collection agencies. This exclusive membership affords access to an unparalleled international network of credit management resources.

Through our partnership, CIFS policyholders may receive high-quality, complimentary credit management training from STA Graydon. The companys Telephone and Negotiating Skills course deals with balancing customer care with collection aims, telephone skills, assertiveness (without being aggressive), recognising different reasons for non-payment, questioning and collection techniques and negotiating skills.

Further training on other key topics relating to credit management and policy compliance will also be offered at informal, practical and highly-motivational seminars around the country.

If you require additional assistance contact STA Graydon on 01622 718 222 and ask for Sales Support.